Q：What anti-counterfeiting features does ZOLO offer? On which materials can the labels be applied? Can they withstand high temperatures, humidity, or UV exposure? +

We offer a wide range of anti-counterfeiting features, including "VOID" tamper-evident technology (leaving a residue upon removal), holographic security, micro-text, QR code/serial number traceability, destructive materials (such as fragile paper or ultra-thin film), water-reactive color-changing effects, and heat-sensitive color-changing effects. These labels can be applied to various surfaces—including glass, plastic, metal, and cardboard—and can be customized with high-temperature resistant, moisture-proof, or UV-resistant materials to meet your specific requirements, ensuring stable performance across diverse environments.

Q：How do you guarantee your quality? I have previously encountered situations where suppliers cut corners. +

We understand your concerns. ZOLO’s quality assurance process consists of three key stages:
First, we provide raw material inspection reports prior to production.
Second, multiple rounds of spot checks are conducted throughout the production process—covering incoming raw materials, semi-finished goods, and finished products; every inspection is documented and available for verification.
Third, we can arrange for third-party inspections prior to shipment, ensuring that goods are shipped only after they have passed quality checks.
Should any quality issues arise, we will provide a resolution within 48 hours—either by shipping replacements free of charge or by covering the costs associated with returns and exchanges—ensuring that you never have to bear any financial loss.

Q：What is the process for collaborating with ZOLO? +

Our collaboration process consists of five steps:
① Requirements Consultation (Product type, anti-counterfeiting specifications, quantity, and delivery timeline)
② Design & Sampling (Provision of digital proofs for visual confirmation, and shipment of physical samples for testing)
③ Contract Confirmation (Pricing, delivery schedule, and payment terms)
④ Production & Shipment (Transparent production process with real-time progress tracking)
⑤ After-sales Service (Issue resolution and exclusive discounts for future orders)
We assign a dedicated specialist to oversee every stage of the process, ensuring a smooth and efficient experience.

Q：What certifications do you hold? +

ZOLO has obtained ISO 9001 Quality Management System and ISO 14001 Environmental Management System certifications. Our products comply with REACH and RoHS environmental standards, and test reports can be provided upon customer request.